Shipping Policy
Pakaomat.com Shipping Policy
Welcome to Pakaomat.com, your premier online destination for premium dry fruits. We strive to ensure that your shopping experience is seamless, including the crucial aspect of shipping. Below, we provide comprehensive details about our shipping policy to give you complete transparency and confidence in our service.
Global Reach:
Pakaomat.com prides itself on offering worldwide shipping, ensuring that no matter where you are, our high-quality dry fruits can make their way to your doorstep. Whether you reside in bustling metropolitan cities or serene rural locales, we guarantee delivery in a timely and efficient manner.
Order Processing Time:
Orders are typically processed within 1-2 business days. You'll receive a confirmation email with tracking details once your order has been dispatched. Please note that processing times may vary during high-demand periods such as festivals or promotional events.
Shipping Methods and Delivery Times:
Currently, we are providing Standard Shipping where Estimated delivery time ranges from 3-10 business days, depending on the destination.
Shipping Costs:
Shipping costs are calculated at checkout based on the weight, dimensions of the package, and the delivery destination. We periodically offer promotions or discounts that may reduce or waive shipping charges. Keep an eye on our website and subscribe to our newsletter for the latest updates on such offers.
Customs, Duties, and Taxes:
International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. Pakaomat.com is not responsible for these additional costs, which are the customer’s responsibility. We advise checking with your local customs office for detailed information on potential charges.
Packaging and Handling:
At Pakaomat.com, ensuring the freshness and safety of our dry fruits during transit is our top priority. All orders are packed with care using high-quality, food-grade materials that preserve the integrity of the products. Fragile items are provided with extra padding and protection to minimize the risk of damage.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment online. Should you experience any issues with tracking or delivery, our customer service team is available to assist you in resolving the matter swiftly.
Delivery Delays:
While we strive for prompt delivery, unforeseen circumstances such as severe weather, public holidays, and customs delays may affect shipping times. Pakaomat.com will communicate any known delays to you directly and work to resolve them as quickly as possible.
Incorrect Addresses and Non-Delivery:
It is the customer’s responsibility to provide accurate and complete shipping information at the time of order. We are not responsible for orders delivered to incorrect addresses supplied by the customer. In case of a returned package due to an incorrect address, additional shipping costs will be borne by the customer.
Lost or Damaged Packages:
In the rare event that your package is lost or arrives damaged, please contact our customer service team within 7 days of the estimated delivery date. We will work with the shipping carrier to locate your package or provide a satisfactory resolution, which may include a replacement or refund.
Returns and Exchanges:
In principle, Dry Fruits falls under food category, which is non-returnable & non- refundable.
Our goal is to ensure your complete satisfaction by delivering you the right & quality product. However, in case, because of some human error if wrong product is delivered to you, we shall get that exchanged.
Contact Us:
For any questions or concerns regarding our shipping policy, do not hesitate to reach out to our customer service team through email at contact@pakaomat.com or via our contact form on the website. We are here to assist you Monday through Friday from 10 AM to 5 PM (IST).
Thank you for choosing Pakaomat.com. We appreciate your business and are committed to providing you with the best possible shopping and shipping experience. Enjoy your dry fruits, and happy shopping!